1206 / 11B, 3rd Floor,
Flat No. 9, Nirmal Heights, Apte Road, Shivaji Nagar, Pune -
For business inquiries,
please contact us at firstname.lastname@example.org
HomeFoodMom is India's first and only platform aggregating Moms,
Homemakers, Housewives, Food Enthusiasts and Hobby Chefs, providing
them opportunities to showcase their culinary skills, talents and
helping them nurture their passion for cooking as a viable business
option. HomeFoodMom started as dream and went on to become
a concept and has now become a reality for the million moms and
cooking enthusiasts who always wanted that little appreciation for
what they have been doing the best.
prepared by a mom at her home is delivered to customers, who often
crave for the taste, flavour and love their moms would have
showered. HomeFoodMom offers this warmth to customers and
the feeling of satisfaction to Homemakers, our beloved patrons in
Every aspect of hygiene,
cleanliness and quality is ensured to provide customers the best of
food which would be safe on their tummies.
offers a wide range of cuisines from every nook and corner of India
and the globe to choose from. The choice of cuisines you really
wanted to lay your hands on, coming from a home as is made by your
mom is what HomeFoodMom provides. The nostalgia of home
even when away from home, that's the essence HomFoodMom leaves its
The freedom to work at one's own
schedule and the liberty to manage menus and prices gives
Homemakers the pride of being entrepreneurs and the owners of their
The belief and confidence our
patrons have shown in us, helps us achieve our dream faster through
their constant support and encouragement. At HomeFoodMom
we're continuously working to improve what we do. We'd
love to hear from you, our esteemed customers and well-wishers,
about your thoughts and views on how we can provide better value.
Please feel free to write to us at email@example.com
for any feedback or queries. We look forward to hearing
We sell food items which
cannot be returned under any circumstances. You are strongly
advised to check the delivered food item before accepting the same.
In case of any complaints please contact us on our helpline number.
HFM is different from your regular food ordering websites.
It is strongly recommended that you go through the FAQ's section
to know more about us and how we work.
HomeFoodMom is a hyperlocal last mile delivery portal,
aggregating/bringing together Homemakers, Hobby Chefs, Housewives
and Food Enthusiasts in your city, providing them a platform to
show case their culinary skills, help them pursue their hobbies and
connect them to foodies like you. The food delivered through HFM
comes from someone's home cooked specially for you.
from home, you must be missing your mom's tasty and special
dishes made with lots of love Login and order from our wide
variety of cuisines, mouth watering delicacies, culinary
delights loaded with lots of love as your mom cooks at home.
What's more, your choicest dishes get delivered to your door
works like any other food delivery portal but with a little
difference. You just need to login, browse through our
exhaustive menu listing, and place an order. You have the
option to pay Online or Cash on delivery (COD).
is live and accepts orders from 10.00 in the morning to 10.00
at night. The deliveries of food you order are scheduled from
11.00 in the morning till 11.30 at night. You should be seeing
us deliver breakfast orders also very soon.
a stringent on-boarding process while registering a Homemaker
on the portal HFM visits every homemakers home to check for
hygiene, cleanliness, quality of raw material used and all
other aspects to ensure you get the best of food which also
would be safe on your tummy.
about the location/contact numbers of the homemakers you order
your food or dishes from. You are free to contact us in case
of any queries or bulk orders.
of paper would mean less of trees cut. Be our partners in our
endeavour to save our environment. You could still print a
bill from your dash board or could request for one to be sent
to your e-mail ID, registered with us. HFM suggests, you
should please print one only if really necessary.
calculates the distance from your location to the homemaker's
home you order food from and determines the delivery cost. We
provide free delivery up to 4.5 km, and charge ₹10 for every
additional km thereafter. HFM delivers up to a max of 6.5 km
from the homemaker's location.
As your mom
would need sufficient time to prepare the dishes you like, our
homemakers would need to be given time too. Every dish
homemakers lists on their menu on the portal, specifies the
preparation time. You can schedule the delivery of your
choicest dishes as per the preparation time mentioned. The
time required by the homemaker to prepare the dish plus half
an hour to reach you is calculated as the delivery time. You
will receive an SMS indicating the time of delivery as soon as
the homemaker accepts your order
avail discount using coupon codes HFM introduces from time to
time. The coupon code needs to be entered in the box provided
on the checkout page. If you have a valid coupon code and it's
not working, feel free to contact us.
order placed with our homemaker is picked up by our delivery
executive, you will receive a message with a link (URL), using
which you can track your order and our delivery executive live
till your parcel is delivered to your home.
Our back end keeps a track of all orders being placed and
transactions completed on the portal. In a situation like
this, please get in touch with our executives on +91
7028434459, 9595308866 who would be helping you with the
worry, your extra payment()s) would be reverted back to you.
HFM relies on payment gateways to execute the payments and
reversals. The reversal takes two working days to reflect in
your bank account. At any time, if you wish to know the
reversal status of your payment, you may kindly contact us.
unfortunate situation, if a homemaker rejects your order and
you have already paid online, do not worry, your payment gets
reverted automatically to your bank account. Nevertheless, our
executives would immediately get in touch with you and help
you place an order for a similar item or dish with another
homemaker who is available. If you wish to use your credit
with us and order from any other homemaker, you may contact us
within 3 hours on our helpline number after which normally the
homemakers are not expected to be online on the portal all
time. As your mom does, they too have a social life, where in
they would be available or unavailable during certain times of
the day. You could always try placing an order for the same or
similar dish or item from some other homemaker. You might just
love it more.
with HFM is free. You could sign up on our portal to register.
You may also contact us on our helpline numbers +91
7028434459, 9595308866. Our executives would provide you with
all necessary help on the registration and on-boarding
receiving an order by SMS sent to your mobile number
registered with us, you would need to use the HFM app on your
mobile or the profile page on the website to accept the order.
On accepting the order, the customer is informed of your order
acceptance by SMS.
accept an order, you need to keep the dish or item ordered
ready and packed in containers provided by HFM as per
preparation time mentioned in your menu preferably 10 minutes
prior to the pickup time.
Your profile page has various tabs like Menu,
Availability, Customer Orders, Placed Orders and Containers.
All these tabs are user friendly and would help you add items,
set your availability, view orders received, view orders you
have placed on other homemakers and request containers.
customer has opted to pay online for your order, the payment
gets credited to HFM's account. We will transfer the money to
your bank account every week on each Monday or the next
working day in case of one or more holiday(s). If the customer
pays cash, our delivery executive would pay you when he comes
to pick up the ordered item from your home.
This website (www.homefoodmom.com) is owned and operated
by QuickHare Technologies and Solutions Private Limited also
known as HomeFoodMom. Throughout the site, the terms "we", "us"
and "our" refer to HomeFoodMom. We offer this website, including
all information, tools and services available from this site to
you, the user, conditioned upon your acceptance of all terms,
conditions, policies and notices stated here. The headings of
each section in this Agreement are only for the purpose of
organizing the various provisions under this Agreement in an
orderly manner. These headings shall not be used by either party
to interpret any other understanding, and the headings have no
legal or contractual value.
By visiting our site and/or purchasing any food item or
service from us, you engage in our "Service" and agree to be
bound by the following terms and conditions ("Terms of Service",
"Terms"), including those additional terms and conditions and
policies referenced herein and/or available by hyperlink. These
Terms of Service apply to all users of the site, including
without limitation users who are browsers, vendors, customers,
merchants, and/or contributors of content.
We encourage you to please read these Terms of Service
carefully before accessing or using our website. By accessing or
using any part of the site, you agree to be bound by these Terms
of Service. If you do not agree to all the terms and conditions
of this agreement, then you may not access the website or use any
services. If these Terms of Service are considered an offer,
acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current
store shall also be subject to the Terms of Service. You can
review the most current version of the Terms of Service at any
time on this page. We reserve the right to update, change or
replace any part of these Terms of Service by posting updates
and/or changes to our website. It is your responsibility to check
this page periodically for changes. Your continued use of or
access to the website following the posting of any changes
constitutes acceptance of those changes.
All the orders made from this website are subject to
acceptance from the homemaker that you are ordering from. After
confirmation from the homemaker, the order will be treated as
Your submission of your personal information is governed
You may not use our products for any illegal or
unauthorized purpose nor may you, in the use of the Service,
violate any laws in our jurisdiction (including but not limited
to copyright laws).
You must not transmit any worms or viruses or any code of
a destructive nature.
A breach or violation of any of the Terms will result in
an immediate termination of your Services.
We reserve the right to refuse service to anyone without
providing with a reason at any time. We reserve the right, but
are not obligated, to limit the sales of our products or Services
to any person, geographic region or jurisdiction.
You understand that your content (not including credit
card information), may be transferred unencrypted and involve (a)
transmissions over various networks and (b) changes to conform
and adapt to technical requirements of connecting networks or
devices. Credit card information is always encrypted during
transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell
or exploit any portion of the Service, food item, or access to
the Service or any contact on the website through which the
service is provided, without express written permission by us.
We may, but have no obligation to, monitor, edit or
remove content that we determine in our sole discretion are
unlawful, offensive, threatening, libelous, defamatory,
pornographic, obscene or otherwise objectionable or violates any
party's intellectual property or these Terms of Service.
We may, but have no obligation to, monitor, edit or
remove content that we determine in our sole discretion are
unlawful, offensive, threatening, libelous, defamatory,
pornographic, obscene or otherwise objectionable or violates any
party's intellectual property or these Terms of Service.
ACCURACY AND COMPLETENESS OF INFORMATION
We are not responsible if information made available on
this site is not accurate, complete or current. Our
responsibilities are limited to facilitating the availability of
the Services and serving as the limited agent of each Homemaker
for the purpose of accepting payments from you for your online
food order and delivering your order.
This site may contain certain historical information.
Historical information, necessarily, is not current and is
provided for your reference only. We reserve the right to modify
the contents of this site at any time, but we have no obligation
to update any information on our site. You agree that it is your
responsibility to monitor changes to our site.
We reserve the right at any time to modify or discontinue
the Service (or any part or content thereof) without notice at
We shall not be liable to you or to any third-party for
any modification, price change, suspension or discontinuance of
We have made every effort to display as accurately as
possible the colors and images of our products that appear at the
store. We cannot guarantee that your computer monitor's display
of any color will be accurate.
PRODUCTS OR SERVICES
We reserve the right, but are not obligated, to limit the
sales of our products/food items or Services to any person,
geographic region or jurisdiction. We may exercise this right on
a case-by-case basis. We reserve the right to limit the
quantities of any food items or services that we offer. We
reserve the right to discontinue any product at any time. Any
offer for any product or service made on this site is void where
We do not warrant that the quality of any food item,
services, information, or other material purchased or obtained by
you will meet your expectations, or that any errors in the
Service will be corrected.
We do not guarantee, represent or warrant that your use
of our service will be uninterrupted, timely, secure or
We use third party delivery personals, and although
upmost care is taken to deliver the order within stipulated time,
we are not to be held responsible for late delivery/no show of
All the risk in goods and food delivery will be passed to
you upon delivery of the order.
You must inform us by calling on our helpline immediately
if you wish to cancel your order. If the food is already
partially prepared or the homemaker refuses to cancel your order,
the order will not be cancelled and there will be no refund.
In the unlikely case you are delivered another order,
than which you have ordered, you can reject the order then and
there itself, and you would be refunded for it.
BILLING AND ACCOUNTS INFORMATION
The prices displayed are decided by homemakers, and
HomeFoodMom has no control over them whatsoever.
We reserve the right to refuse any order you place with
us. We may, in our sole discretion, limit or cancel quantities
purchased per person, per household or per order. These
restrictions may include orders placed by or under the same
customer account, the same credit card, and/or orders that use
the same billing and/or shipping address. In the event that we
make a change to or cancel an order, we may attempt to notify you
by contacting the e-mail and/or billing address/phone number
provided at the time the order was made. We reserve the right to
limit or prohibit orders that, in our sole judgment, appear to be
placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate
purchase and account information for all purchases made at our
For more detail, please review our Returns Policy.
PRICS AND PAYMENT
Prices for food items displayed are decided by the
homemaker and are subject to change without notice.
The delivery charge is nil if you are ordering from a
location within 4.5 km of the homemakers place/point of pick up,
every additional Kilometer after the first 4.5 km will attract an
additional delivery charge of ₹10. The delivery is restricted to
6.5 km radius from homemakers place/point of pick up
All statutory/applicable taxes are levied and are
calculated after you add an item to the cart.
Final bill with taxes and delivery charges if any, will
be mailed to you after successful delivery of the order.
ERRORS AND INACCURACIES
Occasionally there may be information on our site or in
the Service that contains typographical errors, inaccuracies or
omissions that may relate to dish descriptions, pricing,
promotions, offers, shipping charges, transit times and
availability for which we apologize sincerely. We reserve the
right to correct any errors, inaccuracies or omissions, and to
change or update information or cancel orders if any information
in the service or on any related website is inaccurate at any
time without prior notice (including after you have placed your
We undertake no obligation to update, amend or clarify
information in the service or on any related website, including
without limitation, pricing information, except as required by
law. No specified update or refresh date applied in the Service
or on any related web site, should be taken to indicate that all
information in the service or on any related website has been
modified or updated.
You agree to indemnify, defend and hold harmless
HomeFoodMom and our parent, subsidiaries, affiliates, partners,
officers, directors, agents, contractors, licensors, service
providers, subcontractors, suppliers, interns and employees,
harmless from any claim or demand, including reasonable
attorneys' fees, made by any third-party due to or arising out of
your breach of these Terms of Service or the documents they
incorporate by reference, or your violation of any law or the
rights of a third-party.
In addition to other prohibitions as set forth in the
Terms of Service, you are prohibited from using the site or its
content: (a) for any unlawful purpose; (b) to solicit others to
perform or participate in any unlawful acts; (c) to violate any
international, federal, provincial or state regulations, rules,
laws, or local ordinances; (d) to infringe upon or violate our
intellectual property rights or the intellectual property rights
of others; (e) to harass, abuse, insult, harm, defame, slander,
disparage, intimidate, or discriminate based on gender, sexual
orientation, religion, ethnicity, race, age, national origin, or
disability; (f) to submit false or misleading information; (g) to
upload or transmit viruses or any other type of malicious code
that will or may be used in any way that will affect the
functionality or operation of the Service or of any related
website, other websites, or the Internet; (h) to collect or track
the personal information of others; (i) to spam, phish, pharm,
pretext, spider, crawl, or scrape; (j) for any obscene or immoral
purpose; or (k) to interfere with or circumvent the security
features of the Service or any related website, other websites,
or the Internet. We reserve the right to terminate your use of
the Service or any related website for violating any of the
prohibited uses and take a legal action against you.
The voucher calculation is subject to HomeFoodMom's
discretion and may be altered at any time and without notice. The
voucher can discount any/all of the components including food
cost, taxes and fees and likewise.
VALIDITY OF AGREEMENT
In the unlikely event that any provision of these Terms
of Service is determined to be unlawful, void or unenforceable,
such provision shall nonetheless be enforceable to the fullest
extent permitted by applicable law, and the unenforceable portion
shall be deemed to be severed from these Terms of Service, such
determination shall not affect the validity and enforceability of
any other remaining provisions.
These Terms of Service and any separate agreements
whereby we provide you Services shall be governed by and
construed in accordance with the laws of India and jurisdiction
of Pune, Maharashtra.
Questions about the Terms of Service should be sent to us
QuickHare Technologies and Solutions Private Limited hereinafter
referred to as 'HomeFoodMom' and/or the 'Portal' and/or the
'Store', are fully committed to maintain the privacy of information
that we intend to follow to secure your personal information. The
terms "we", "us" and "our" used in this statement hereinafter refer
to QuickHare Technologies and Solutions Private Limited,
HomeFoodMom and/or the Portal and/or the Store.
When you purchase any food or any item or use our service through
our website, as part of the buying and selling process, we collect
the personal information you provide us such as your name, address,
mobile number, photos that you upload and email address and
credit/debit card details after your permission only. When you
browse our store, we also automatically receive your computer's
internet protocol (IP) address in order to provide us with
information that helps us learn about your browser and operating
system. With your permission, we may send you emails about our
website and discounts.
When you provide us with personal information to complete a
transaction, verify your credit card, place an order, arrange for a
delivery, we imply that you consent to our collecting it and using
it for that specific reason or purpose only. If we ask for your
personal information for a secondary reason, like marketing, we
will either ask you directly for your expressed consent, or provide
you with an opportunity to say no. If after you opt-in, you may
change your mind, you may withdraw your consent for us to contact
you, for sending you promotional offers, at anytime, by
unsubscribing to our mail letters.
We may disclose your personal information if we are required by law
to do so or if you violate our Terms of Service. If required by
law, we may also send your credit/debit card information, stored
with us with your consent only, to the fraud prevention
We use multiple payment gateways for processing payments to ensure
there is no down time on our servers. We/Payment gateways do not
store your card data on their servers without your permission. The
data is encrypted through the Payment Card Industry Data Security
Standard (PCI-DSS) when processing payment. Your purchase
transaction data is only used as long as is necessary to complete
your purchase transaction. After that is complete, your purchase
transaction information is not saved without your permission. Our
payment gateway partners adheres to the standards set by PCI-DSS as
managed by the PCI Security Standards Council, which is a joint
effort of brands like Visa, MasterCard, American Express and
Discover. PCI-DSS requirements help ensure the secure handling of
credit card information by our store and its service providers.
In general, the third-party providers used by us will only collect,
use and disclose your information to the extent necessary to allow
them to perform the services they provide to us. However, certain
third-party service providers, such as payment gateways and other
payment transaction processors, have their own privacy policies in
respect to the information we are required to provide to them for
your purchase-related transactions. For these providers, we
recommend that you read their privacy policies so you can
understand the manner in which your personal information will be
handled by these providers. In particular, remember that certain
providers may be located in or have facilities that are located at
a different jurisdiction than either you or us. So if you elect to
proceed with a transaction that involves the services of a
third-party service provider, then your information may become
subject to the laws of the jurisdiction(s) in which that service
provider or its facilities are located. Once you leave our store's
website or are redirected to a third-party website or application
for payment purposes, you are no longer governed by this Privacy
Policy or our website's Terms of Service. Links When you click on
links on our store, they may direct you away from our site. We are
not responsible for the privacy practices of other sites and
encourage you to read their privacy statements.
We treat your personal data very highly confidential and take very
strict measures to prevent any unauthorised access from inside or
outside the company. To protect your personal information, we take
reasonable precautions and follow industry best practices to make
sure it is not inappropriately lost, misused, accessed, disclosed,
altered or destroyed. "Force Majeure Event" shall mean any event
that is beyond our reasonable control and shall include, without
limitation, sabotage, fire, flood, explosion, acts of God, civil
commotion, strikes or industrial action of any kind, riots,
insurrection, war, acts of government, computer hacking,
unauthorized access to your mobile or storage device, crashes,
breach of security and encryption. In a unlikely event of force
majeure, we will not be responsible for the consequences.
When you register on our website as a customer or a homemaker, you
are privileged to see some information which may be designated
confidential by us, and you should not disclose any information
without our prior consent.
personally identify you on other websites. You have the option of
turning down this feature anytime by selecting the appropriate
option in your browser settings. We use Google Analytics, a web
analytics service provided by Google, Inc. ("Google"). Google
Analytics uses "cookies", which are small text files saved on your
computer, to help the website analyze how you use the site. The
information generated by the cookie about your use of the website
will be transmitted to and stored by Google on servers in the
United States of America. If you wish to, you can also prevent
Google from collecting information (including your IP address) via
cookies and processing this information by downloading this browser
plug-in and installing it: https://tools.google.com/dlpage/gaoptout
To know more about cookies, please visit www.allaboutcookies.org.
without notifying you, so please review it frequently. Changes and
clarifications will take effect immediately upon their posting on
the website. You are therefore advised to re-read the Terms of
Service on a regular basis. Should it be that you do not accept any
of the modifications or amendments to the Terms, you may terminate
your use of this website immediately. If our store is acquired or
merged with another company, your information may be transferred to
the new owners so that we may continue to operate.
QUESTIONS AND CONTACT INFORMATION
If you would like to correct, amend or delete any personal
information we have about you, register a complaint, or simply want
more information contact our Privacy Compliance Officer at
firstname.lastname@example.org or call our helpline number.
The main purpose of this MOU is to establish an understanding
between the Portal and the HOMEMAKER/HOMEBAKER, wherein the
HOMEMAKER/HOMEBAKER procures raw materials and prepares food/items,
dish/s and/or material/s against orders received from Customers
through the Portal. The Portal Advertises, Markets, Promotes, Sells
and delivers the said food/items, dish/s or material/s to the
customer who places such order/s through the Portal. The purpose of
this agreement is to maintain a relationship with the
HOMEMAKER/HOMEBAKER and to set clear terms and/of responsibilities
for each entity.
General Process Understanding
The Portal will be up, live and available online to
accept orders from customers every day of the week from 7 AM and
will continue till and close at 10:30 PM IST.
For the orders thus accepted, the deliveries will begin
from 11 AM and will continue till and end at 11 PM IST.
On successfully signing up on/with the portal, the
HOMEMAKER/HOMEBAKER shall update his/her profile and menu listing
with all information required therein.
The portals executives shall fix a mutually convenient
time with the HOMEMAKER/HOMEBAKER to visit their home and kitchen
before authorizing the HOMEMAKER/HOMEBAKER and bringing them live
on the portal.
On successful registration on/with the Portal, the
HOMEMAKER/HOMEBAKER has to regularly update his/her menu listing
as to price of Food/Dish/Item/Materials/Products and minimum time
required for preparing/making each Food/Dish/Item/
Materials/Products he/she intends to list on the menu featuring
in his/her registered account with the Portal.
It is advisable that the HOMEMAKER/HOMEBAKER keeps the
Prices/Rates of his/her Food/Dish/Item/Materials/Products on the
Portal in accordance with the market forces
(Hotels/Restaurants/Caterers) to remain competitive and to enjoy
good business prospects.
HOMEMAKER/HOMEBAKER has the option to be seen active or
inactive on the Portal by which he/she declares himself/herself
ready/prepared or not prepared, to accept orders during the
aforesaid working hours of the Portal.
On a customer successfully placing an order, HOMEMAKER/
HOMEBAKER receives a message on his/her mobile number registered
with the Portal.
After a customer successfully places an order on the
Portal, the HOMEMAKER/HOMEBAKER has to accept or reject the order
within 15 minutes.
The HOMEMAKER/HOMEBAKER will have to provide a valid
reason to reject an order placed on him/her when he/she is seen
as active on the Portal.
On accepting an order the HOMEMAKER/HOMEBAKER has to
prepare/make and keep ready the food in containers provided to
the HOMEMAKER by the Portal and in the case of HOMEBAKERS, in
their own suitable containers and/or boxes, within the minimum
time required he/she has indicated in his/her menu listing
against each Food/Dish/Item/Materials/Products, and handover the
same to the delivery executive, who arrives at HOMEMAKER/
HOMEBAKERs home for pick up.
Any damage to the product once the order has been picked
up by HomeFoodMom delivery executive will be compensated by
paying 100% of the package cost amount to the HOMEMAKER/
HOMEBAKER by HomeFoodMom.
It is advisable that the HOMEMAKER/HOMEBAKER diligently
prepares/makes and keeps the Food/Dish/Item/Materials/ Products
readily packed in specific containers provided by the Portal,
fifteen minutes prior to the arrival of the Portals delivery
executive for pick up.
For all cash on delivery (COD) orders, the HOMEMAKER/
HOMEBAKER will be paid cash by the delivery Executive as per the
price on his/her menu listing which includes the Portals margin
percentage in value terms.
All online payments made by customers using debit/credit
cards and Internet banking will use the Portals payment gateways
and make payments through the Portal for orders placed.
The COD payments received by the HOMEMAKER/HOMEBAKER and
the payments received online by the Portal against each
individual HOMEMAKER/HOMEBAKER order shall be tallied and the
difference paid to/collected from/reimbursed to individual
HOMEMAKER/HOMEBAKER as is the case may be, once in every fifteen
Every HOMEMAKER/HOMEBAKER would have a virtual Valet in
their account registered with the Portal. Payment against their
orders executed COD/online will feature in the virtual valet.
The virtual Valet will give details of the value
HOMEMAKER/HOMEBAKER has to pay the Portal against COD
transactions made by customers and what the Portal has to pay the
HOMEMAKER/HOMEBAKER against transactions made by customers
All payment made by the Portal to the HOMEMAKER/
HOMEBAKER shall be paid into/transferred to the HOMEMAKER/
HOMEBAKERs bank account as per details, which the HOMEMAKER/
HOMEBAKER has to provide while registering on/with the Portal.
The Quality, Quantity and Hygiene of the food
cooked, made and/or produced is/will be the sole responsibility
of the individual HOMEMAKER/HOMEBAKER who prepares the particular
food which is delivered to the costumers through the Portal.
The HOMEMAKER/HOMEBAKER agrees to maintain and practice
such standards of Good Quality and Hygiene to avoid and
safeguard against any related legal implications by the customers
when coming onboard the Portal.
The Portal shall not be held responsible for any
complaints and/or legal implications/action initiated by any
entity arising out of Inferior Quality, Quantity and/or
Unhygienic food or Material/s prepared and made available by
Home Makers and delivered to the customers by the Portal.
The Portal construes that who so ever registers/comes
onboard as Home Makers and would like to use/utilize or enjoy the
functions provided by the Portal, possess, have obtained or are
in the process of obtaining the requisite Approvals,
Licenses, NOCs and Permissions to carry out such business, as
per rules and regulations set by the appropriate authorities time
Responsibilities of HOMEMAKER/HOMEBAKER
The HOMEMAKER/HOMEBAKER will at all times maintain a
clean and hygienic kitchen/workplace for preparing food against
orders received from customers through the Portal.
HOMEMAKER/HOMEBAKER will not use stale, spoilt and date
expired raw materials to prepare food.
The Portal reserves the right to inspect HOMEMAKER/
HOMEBAKER kitchen without any prior notice or permission to
ensure the sanctity of deliverables to customers placing orders
through the Portal.
HOMEMAKER/HOMEBAKER will keep a track of the containers
provided by the Portal, and request for additional containers as
and when required.
The HOMEMAKER/HOMEBAKER agrees to use only the containers
provided by the Portal to package food against orders received
through the Portal.
HOMEMAKER/HOMEBAKER agrees not use the containers
provided by Portal for any personal use whatsoever.
HOMEMAKER/HOMEBAKER is expected to diligently pack
appropriate food/items in appropriate containers provided by the
Portal, and in case of HOMEBAKERS, in appropriate containers and
boxes of their choice.
The Portals delivery executives will not pick up the
Food/Dish/Item/Materials/Products for delivery if packed in any
other container other than provided by the Portal and if the
HomeFoodMom stickers are not pasted/displayed on to the
containers/boxes used by HOMEBAKERS.
HOMEMAKER/HOMEBAKER is expected to have the legally
required permits and licenses to sell food on the Portal.
HOMEMAKER/HOMEBAKER is expected to maintain utmost care
while preparing vegetarian and non-vegetarian
Food/Dish/Item/Materials/Products, so as to store them
separately, and indicate with appropriate sticker on the
container marking them to be vegetarian and non-vegetarian.
HOMEMAKER/HOMEBAKER will not resell food from any
outside/third party source through the Portal. Food should be
prepared at their homes by HOMEMAKER/HOMEBAKER or his/her
The Portal will charge a fixed margin of 10% for the services
offered to the HOMEMAKER registering on the Portal, on every item
ordered by the customer online and/or against Cash on Delivery
which shall be used for Marketing, Advertizing, Selling, offering
Discounts, Providing Containers. This percentage margin shall be
fixed, and the Portal reserves the right to change/alter/tweak the
same giving a 15 days prior notice to the HOMEMAKER.
Portal will charge a fixed margin of 8% for the services offered to
the HOMEBAKER registering on the Portal, on every item ordered by
the customer online and/or against Cash on Delivery which shall be
used for Marketing, Advertizing, Selling, offering Discounts. This
percentage margin shall be fixed, and the Portal reserves the right
to change/alter/tweak the same giving a 15 days prior notice to the
HOMEMAKER/HOMEBAKERs shall have the liberty to edit
/update the prices of food, Dishes/Items and/or Material listed
in his/her menu listing on the Portal
HOMEMAKER/HOMEBAKER will not reject any order, after
acceptance in lieu of any sudden fluctuation in the price of raw
material in the market.
HOMEMAKER/HOMEBAKER is expected to indicate his/her
visibility on the Portal, as per his/her convenience and ability
to accept orders.
The HOMEMAKER/HOMEBAKER shall fulfil all orders accepted
and confirmed by him/her, and shall not reject orders post
In situations beyond the control of an individual
HOMEMAKER/HOMEBAKER, if he/she has to reject an order due to
genuine unavoidable circumstances, the HOMEMAKER/HOMEBAKER is
expected to promptly inform the Portal well in advance.
In such situations the Portal shall speak to the
concerned customer on behalf of the HOMEMAKER/HOMEBAKER only for
the very first instance and ensure to provide the said customer
satisfactory service by placing orders with alternative
If a HOMEMAKER/HOMEBAKER tends to be habitual of refusing
orders after being active on the Portal and consequently
rejecting the order, are liable to incur a fine of Rs. 200/ - per
instance for the first two instances and could stand to be
blacklisted from the Portal permanently.
HOMEMAKER/HOMEBAKER agrees to pay the Portal, the
difference of COD amount and online amount; in case the value of
COD order is more than online order.
Such payments shall be paid into the Portals bank account
bearing number 259763695950 with IndusInd Bank, Bhandarkar Road
Branch, Pune (411 004).
The Portal agrees to pay the HOMEMAKER/HOMEBAKER, the
difference of On-line amount and COD amounts, in case the value
of On-line order is more than COD order.
Such payments shall be paid to the HOMEMAKER/HOMEBAKERS
bank account as per the details provided by the HOMEMAKER/
HOMEBAKERS while registering with the Portal.
The HOMEMAKER/HOMEBAKERS shall ensure that the bank
account details provided while registering with the portal are
verified and correct so that, money transferred to their accounts
gets credited without any hassle. The Portal shall not be held
responsible for any discrepancies/delays arising out of any
incorrect/incomplete bank account details/information provided.
The HOMEMAKER/HOMEBAKER will not try to contact the
customers directly or indirectly from the Portal.
In the event a HOMEMAKER/HOMEBAKER or the Portal
decides to terminate her/his/an association with the Portal, dues
if any, of either party, shall be settled within 45 working days
after the system updation(s) needed as to terminating the said
account is/are completed.
This understanding can be terminated by either party by
giving a 15 days written notice.
For the smooth working and proper functioning of the
Portal, the HOMEMAKER/HOMEBAKER agrees to keep the contents of
this MOU and/any or all issues arising there of strictly
confidential and not post or replicate it to any person or online
in any form what so ever.
This MOU shall be governed by the laws in India and shall
be subject to the exclusive jurisdiction of the courts of Pune.
Any dispute or difference arising out of this MOU shall be
resolved amicably between the parties, and the decision of the
Portal will be final. If not so it should be referred to a sole
arbitrator according to the Arbitration and the Conciliation Act
1996 that the Sole Arbitrator should be appointed by the portal
and the award passed by the sole arbitrator shall be binding on
both the parties.
Not abiding by the above agreement may result in
blacklisting the HOMEMAKER/HOMEBAKER and he/she may be barred
from registering on the Portal ever again.
This Memorandum of Understanding is the complete
agreement between the Portal and the HOMEMAKER/HOMEBAKER and is
subject to change without prior notice.